Service Level Objective (SLO)
In order to provide our customers with a safe and comfortable experience,
our operations focus on the following service levels.
Third-party Certifications
Our information security management system has received the following third-party certifications:
ISO/IEC 27001
- Certification scope:
-
- Design, configuration and maintenance of operational infrastructure of a cloud service developed in-house
- Design, configuration, operation and maintenance of internal information system infrastructure
- Development of cloud services, on-premises products and internal systems
- Certification number:
IS 577142
Security
Data encryption
All data transmission and saved data is encrypted. (We do not provide functionality for customers to encrypt their own data.)
Vulnerability measures
Vulnerability tests are carried out regularly by third-party organizations.
Reliability and Availability
Service uptime percentage
We provide daily uptime statistics
Operating hours
24 hours a day, 365 days a year.
Maintenance
We provide 7 days prior notice posted in the Kintone Status page in the Kintone product interface notifications in the event Kintone will be unavailable due to regular maintenance.
Redundancy
We operate fully redundant server, network, storage and data systems.
Handling Faults
Target time from fault detection to report
Faults are reported generally within 1 hour of detection.
Data Management
Data center location
Kintone utilizes Amazon Web Services (AWS) hosting infrastructure
Backup
Our platform operates 24 hours a day, 365 days a year (excluding pre-announced maintenance), with regular backup and redundancy built-in.
Data deletion
Entered data, user information and audit logs are deleted 30 days after the termination of the Kintone service contract.
Backup data is completely deleted approximately two weeks after the initial data deletion.
Administrators
In line with the management system outlined by our company information security policy, the number of administrators with data access is limited.
Support
Check the support operating hours/products covered in your region.
